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NewsRover.Com - RoverSupport - FAQ - EventLog

FAQ - Collecting Event Logs

To create an event log file, go to the Configure/Advanced screen and click two checkboxes: "Write event log to disk file" and "Log all server I/O communications". You will get warnings about the settings being temporary, this is normal and you can ignore them. If you are using the password protection option, you must be in privileged mode to make these settings.

Then run News Rover long enough to cause the problem to occur. Once this happens, stop News Rover (using the normal methods) as soon as possible to keep the size of the event log as small as possible.

After you exit from News Rover, go to the directory where News Rover is installed (normally c:\Program files\Newsrover\), and look for a file named event.log. Send this file to us as an attachment to an e-mail message.

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