Our FTP download sites are hosted on different computers run by different companies located in different states. We check the sites often to make sure that they are all up and running. So if you can't download from any of the sites, there must be something on your computer that is blocking the download.

If you are using any sort of "download accelerator," please try turning it off and then doing the download.

Several customers have told us that McAfee or ZoneAlarm firewall software turned out to be blocking their downloads. So if you use McAfee firewall, ZoneAlarm, Norton Personal Firewall or any other firewall software, please try turning it off temporarily or reducing its restrictions temporarily.

The next thing to consider is whether your anti-virus software might be blocking the download. One customer told us that McAfee's software blocked his download until he turned it off temporarily.

If you are still unable to download after trying these things, please let us know by sending an e-mail to RoverSupport@sandh.com